Refund Policy

How do I return an item?
You have 14 days to inspect your shipment and contents. After that period, Teter Automotive is no longer responsible for missing items. You have 30 days to report any damaged or incorrect items, after that period Teter Automotive is no longer responsible for returns or exchanges. All stocking products are subject to a 30 Day return policy. The item(s), when approved for return, are subject to a 20 percent restocking fee. Canceled orders may be subject to a 20% cancellation fee. All product returns require a return authorization number before being shipped back to Teter Automotive or the manufacturer. An “RMA” number is obtained by calling the Teter Automotive Support Desk at 630-862-0617 or emailing teterautomotive@yahoo.com. Some products may require shipping back to the manufacturer for inspection before a return or exchange can take place. Some products may not be able to be returned. Products that have been modified or installed are not eligible for return. There are no returns for Special Order/Made to Order items and Electrical Components (including the COBB Accessport). Items returned after the 30 Day return period without an RMA will be refused. Canceled service appointments with deposits are non-refundable.

Refunds:
Refunds take 30 days or less. Payments made by Credit Card or PayPal are returned back to the original account used during the transaction. There are no cash returns; we will issue a business check for the return of funds. Refunds are decided by the management and not by sales staff. Canceled service appointments with deposits are non-refundable.